Support & Help Center
Welcome to the Lynto Support Center. Whether you have a question about your daily news calibration, need assistance with your Lynto Ultra subscription, or want to report a technical issue on iOS, iPadOS, or Android, our team at Kepce Labs is here to help.
Reach out directly to our engineering and support team. To help us resolve your inquiry quickly, please include your device model, OS version, and the email address associated with your Lynto account (if applicable).
Email lynto@kepcelabs.comFrequently Asked Questions
How do I restore my Lynto Ultra subscription on a new device?
If you reinstalled Lynto or switched to a new iPhone, iPad, or Android device, ensure you are signed in with the same Apple ID or Google Play account used for the original purchase. Open Lynto, navigate to the Profile (Identity) tab, open the Lynto Ultra upgrade sheet or Settings, and tap Restore Purchases. Your subscription entitlements will sync automatically.
How do I manage or cancel my Lynto Ultra subscription?
All billing and subscription renewals are handled directly and securely by Apple (App Store) or Google (Google Play). Kepce Labs cannot modify or cancel store subscriptions on your behalf.
On iPhone & iPad (iOS/iPadOS): Open the Settings app → tap your Apple ID name at the top → select Subscriptions → choose Lynto to change plans or cancel.
On Android: Open the Google Play Store → tap your profile icon → select Payments & subscriptions → Subscriptions → choose Lynto.
How does "The Daily 10" curation work, and can I recalibrate my topics?
The Daily 10 blends local developments, global breakthroughs, and your niche interest vectors into a focused 10-card edition so you can finish your briefing without doomscrolling. Your feed adapts as you like, bookmark, or skip stories. You can also adjust your regional edition, preferred language, and topic calibrations anytime under Profile → Settings.
My Audio Brief isn't playing or stops in the background. What should I check?
First, verify that your device has an active internet connection so the studio-grade audio stream can initialize. Once started, Lynto supports lock-screen and background audio playback via native system media controls. If audio pauses unexpectedly, check that another media app hasn't taken audio focus and that you are running the latest version of Lynto from the App Store or Google Play.
How do I permanently delete my Lynto account and personal data?
You can delete your account directly inside the Lynto app at any time by going to Profile → Settings → Delete Account. If you have already removed the app, you can follow the manual deletion instructions on our Account Deletion page. All personal identifiers, bookmarks, and preference calibrations are purged within 72 hours.
Self-Service Resources & Policies
Explore our dedicated documentation for account data control, privacy practices, terms of service, and publisher copyright inquiries:
Step-by-step instructions for in-app or email-based permanent account and data removal.
Open Deletion Guide →Learn how Lynto protects your reading habits, preference vectors, and account credentials.
Read Privacy Policy →Review our subscription terms, acceptable use guidelines, and service agreements.
Read Terms →For news publishers requesting RSS feed adjustments or copyright takedowns.
Publisher Portal →Developer & App Information
- Application: Lynto (iOS, iPadOS & Android)
- Developer: Ali Gunes (Kepce Labs)
- Support Email: lynto@kepcelabs.com